If you look up any website about business jargon, you’ll find people moaning about the word incentivize. This over-used term is technically a real word, but it’s best to employ it only when you fully understand the incentivized definition and avoid overusing it.

The Incentivized Definition

The term incentivized was invented around 1970, though the root word incentive has been in use since the 17th century. In common use, incentivize means “to motivate by offering a reward.” Consider a few examples of how this word could be used correctly:

• Hong Kong said it would incentivize its ban on indoor smoking by giving a one-year tax break to restaurants that eliminate smoking and no-smoking areas.
• Many city officials are worried that handouts incentivize dependent behaviors.
• Incentivize your employees to stay with you once training programs are over by offering bonuses.

Is It In the Dictionary?

The most prestigious dictionaries don’t all have incentivized in them. However, the word is commonly accepted for informal writing (i.e., outside academic or legal circles), and it is actually more common to hear in the UK than in the USA.

Should I Use Incentivize?

If you’re in the USA or writing for a US company especially, you’ll want to avoid overusing this term. That’s not because it’s not a real word but because it’s fallen into the realm of “business jargon.” Here’s what you need to know:

It’s NOT a Synonym for Motivate/d

One of the reasons this word is overused is that sometimes people simply don’t understand what it means, so they use it when they should actually be using another word, like motivate or motivated.

Motivate is a bigger word than incentivize: an incentive is a type of motivation: but a motivation isn’t a type of incentive. It gets a little confusing, so hang on.

External vs Internal

An incentive is always external, but a motivation is always internal. However, remember that even though a motive is an internal feeling, it can definitely be inspired by an external factor! The right term to use depends on who you’re speaking for or of.

Correct Examples

1. I’m definitely motivated by the promise of a raise (The impulse is internal, even though the reward is external, so this is correct. You could not substitute incentivized here because you’re speaking of the internal feeling, not the external factor that produced it.)
2. We are going to incentivize/motivate our people to stay late for the next two weeks by offering them three extra days off at Christmas. (Both terms could be used here because the offer is an external reward, but it’s clearly designed to create an internal reaction. However, internal motivation is only implied, while the external reward is specifically mentioned, so the sentence is stronger and clearer with incentivize.)

Incorrect Examples

1. The employees have been incentivized by these changes to our workplace culture and increased loyalty to the company. (What’s being described is an internal feeling. Motivated is the correct term.)
2. We need our project managers to be incentivizing better productivity. (This is a classic example of jargon. The speaker likely does not mean project managers actually have any authority to offer external rewards, like a bonus. Instead, the speaker wants the project managers to be better leaders who inspire people to work harder. Motivating or inspiring would be correct here, but incentivizing is not.)

As you can see, the differences can be hard to nail down, and there is definitely some overlap. That’s exactly why it’s important not to just default to using incentivized all the time. Take a moment to consider why you’re using the term you’ve chosen and whether it’s the best choice.

Jargon Hurts a Business and Authority Figures

In a 2011 study, researchers found that when people heard jargon, they tended not to trust the people using it. Because jargon isn’t specific and is often used by writers who can’t be bothered to think of the correct word, readers see jargon as a sign the writer is lying or, at times even worse, trying to cover the fact that they don’t really know what they’re talking about.

Jargon harms a business trying to produce content designed to improve its reputation. It also harms the reputation of managers and other authority figures, who can come across as ignorant or deceptive and actually demotivate their people instead of leading well.

Jargon Hurts Writers

Jargon is generally seen as lazy thinking. When they see jargon, readers assume either writers don’t have the skill to express what they really mean or don’t care whether or not the right thing is being said. This is,  as George Orwell said, a “mixture of vagueness and sheer incompetence.”

Great writing is about the details, and that’s also what we’re about here at AgencyHub. We care about getting things right, and we know the details are what make your business look professional and trustworthy. Visit AgencyHub today and see where to get all the high-quality services you need in one place.